{"id":109,"date":"2023-04-08T05:48:43","date_gmt":"2023-04-08T04:48:43","guid":{"rendered":"https:\/\/www.lucky-labels.co.uk\/nowastrona\/?page_id=109"},"modified":"2026-06-04T23:18:02","modified_gmt":"2026-06-04T22:18:02","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.lucky-labels.co.uk\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

Popular Questions<\/h2>\n

Order<\/h3>
Is there an order minimum? <\/span><\/a>
MOQ Labels: The most profitable are larger circulations. The cost of setting up the production is the same for small and large orders, so it will be less noticeable (spread over more labels). The minimum order is 150 qty labels per design.\r\n\r\n \r\n\r\nMore Questions - No problem - always happy to help - contact:\u00a0Here.<\/a><\/div><\/div>
What’s your return policy? <\/span><\/a>
After you are happy with the quotation and place an order, there is no return. In unlike case the order will be incorrect we prepare new order, or we issue a new corrective invoice.<\/div><\/div>
What are the artwork upload guidelines for custom printed labels? <\/span><\/a>
Ideally, the submitted projects should be in curves, ai, and pdf open. We use CMYK colours, but also the Pantone Colour Code.<\/div><\/div>
Will someone review my artwork before my labels are printed? <\/span><\/a>
Our custom printing experts review each piece of submitted artwork prior to production for obvious concerns associated with placement, bleed and resolution. If we discover any issues with your submitted artwork, we'll contact you immediately with details and suggested actions to avoid delays on your order.<\/div><\/div>
What’s a die cut? <\/span><\/a>
The term \"die cut\" is used to describe the process of cutting shapes from paper and other materials. We place a die cutter on our machines and run it over uncut label paper. The resulting labels have shapes cut into them that correspond to the shape of the die.\r\n\r\nThis means that the die line is the physical border of your label. You should design your label with the assumption that nothing outside the die line will print or remain on the label once it's peeled up from the liner.<\/div><\/div>
What are the differences between thermal transfer, direct thermal? <\/span><\/a>
Thermal transfer printers utilize a thermal printhead to apply heat to a wax or resin-based ribbon. The ribbon ink is absorbed into the label material, creating a durable image that is ideal for applications requiring a longer-than-average shelf life.\r\n\r\nDirect thermal printers use a thermal print-head as well but do not require a printing ribbon. Instead, the chemically treated label material blackens when it comes into contact with the hot print head, creating your image without the need for ink, ribbons, or toner. The resulting print is less durable, however, it's ideal for short shelf-life applications.<\/div><\/div>
What kind of quality can I expect from your labels? <\/span><\/a>
We use high-quality materials that have been thoroughly tested in-house.<\/div><\/div><\/div>

Payment & Processing<\/h3>
Can I change or cancel an order once it has been placed? <\/span><\/a>
You can change your mind or cancel the order, but preferably as soon as possible after placing it, before the raw material and tools are ordered by us. Once that is ordered we are unable to cancel it, and unfortunately, we have to charge you.<\/div><\/div>
How do I review or pay invoices? <\/span><\/a>
An invoice will be sent to your email address after you accept the quote.<\/div><\/div>
Can I have my order sent COD? <\/span><\/a>
COD (cash on delivery) is not an available option at this time. We recommend a payment gate as an alternative to COD.<\/div><\/div>
What type of the payment method are you using? <\/span><\/a>
Paypal, payment gate Stripe - for master and Visa cards or Bank transfers.<\/div><\/div><\/div>

Quotation<\/h3>
Why do I have to ask for a quote and the product prices are not visible on the e-shop? <\/span><\/a>
FAQ: We use a calculation program created by one of our experts for the valuation process. This software takes into account the size, raw material, glue, packaging, gap and in the case of printed labels \u2013 the number of colours, refinements, and circulation. There are too many factors that can affect the final price.\r\n\r\n \r\n\r\nMore Questions - No problem - always happy to help - contact: Here.<\/a>\r\n\r\n \r\n\r\n <\/div><\/div>
What is the waiting time for a quote? <\/span><\/a>
Quotes will be sent between 24 hours to 2 business days.<\/div><\/div>
How long is the valuation valid? <\/span><\/a>
Quotes are valid for 30 days.<\/div><\/div><\/div>

Shipping<\/h3>
How much does shipping cost? <\/span><\/a>
The total cost of shipping will be presented after the quotation. Shipping cost depends on your delivery address. Please note that we are not charging for delivery if your company base is in the UK. FREE UK DELIVERY.<\/div><\/div>
Do you ship internationally? <\/span><\/a>
Yes.\r\n\r\nWe deliver to most EU countries (see below) and the cost is calculated at checkout. Orders are sent Delivery Duty Paid by FedEx on a tracked service which will take between 5-7 days.\r\n\r\nInternational Countries: Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland<\/div><\/div>
When will my order ship? <\/span><\/a>
After placing the order and approving the project (in the case of printed labels) we send the order shipping confirmation.<\/div><\/div>
How long will it take for my labels to arrive? <\/span><\/a>
Everything depends on the delivery address. We do everything we can to deliver your labels as soon as possible,\r\n\r\nDelivery is free and sent by DHL on a tracked anytime next day service. Express production orders are sent and tracked on a pre-10.30 am next-day service.\r\n\r\nWe deliver to most EU countries (see below) and the cost is calculated at checkout. Orders are sent Delivery Duty Paid by FedEx on a tracked service which will take between 5-7 days.\r\n\r\nInternational Countries: Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland<\/div><\/div>
How are the labels packaged? <\/span><\/a>
We make every effort to ensure our labels arrive in pristine condition. We try to prepare our clients' products in such a way that they are properly secured during shipment.<\/div><\/div>
Can I change the delivery address on an order once it’s been placed? <\/span><\/a>
If the order hasn't yet shipped, we can update the shipping information on file. If it has already been picked up by the shipping carrier, we will not be able to re-edit the address detail.<\/div><\/div><\/div><\/div><\/div>\n

Other questions or problems – Contact us.<\/a><\/h2>\n","protected":false},"excerpt":{"rendered":"

Popular Questions Other questions or problems – Contact us.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-109","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ - lucky-labels<\/title>\n<meta name=\"description\" content=\"FAQ Find Answers to Your Questions about Labels & Stickers. 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