Refund & Returns

SECTION 1 – RETURNS AND REFUNDS INFORMATION

Our return policy is that we will not be able to refund when you placed and paid for custom orders ONLY, because each prepared order is individual, with very specific customer requirements. Therefore, we ask for thoughtful shopping.

Communications:

Our telephone number is 07514193161, e-mail: info@lucky-labels.co.uk

Our working hours are 9 am – 5:30 pm Monday to Friday. If no one is available, please leave a message with your order number and your contact number, and we will get back to you as soon as possible. The cost of returning the goods to us will be your responsibility, and we will not be able to refund our original postage charges.

We make every effort to ensure our labels arrive in pristine condition. We try to prepare our clients’ products in such a way that they are properly secured during shipment, in this case, all faulty product returns must be authorized in advance by email, post or phone, prior to sending the goods back for refund or replacement.

Please remember while the goods are in your possession they are your responsibility and the ownership does not pass to you until they are paid for in full.

SECTION 2 – REFUNDS

For Blank Labels & pre-printed labels only (all preprinted labels are here). If you change your mind about an item and would like to return it, you will need to return the item to us within 14 days from delivery in perfect re-saleable condition, still in original packaging.

Before returning, please contact us stating the reason for the return, and we will issue a return number. We will refund you the full price of the item minus a 30% restocking AND REMARKETING charge. Payment of any outward surcharges and delivery charges for returning items are non-refundable. Returned goods are your responsibility until they reach us, and we cannot be held responsible for goods lost in transit.

Any goods returned incomplete i.e. packaging missing, accessories missing etc. will not be credited. Similarly, any goods found to have been used will not be refunded.

Please note, Self-adhesive Custom Blank and Colour Labels – orders are not returnable. Order is individual, with very specific customer requirements and is non-refundable.

SECTION 3 – ITEMS DAMAGED IN TRANSIT OR FOUND TO BE FAULTY

When your parcel arrives, please check it carefully for any damage. If the item has arrived damaged, please document it by taking pictures as soon as possible. And contact us immediately, within 24 hours of receipt of the parcel stating which part/s of the item is damaged.

If the item is found to be faulty, you must inform us as soon as possible. If more than 3 days have elapsed, we will use our discretion as to whether or not to replace a faulty item.

Claims for faulty or damaged items will only be settled after the damaged or faulty goods have been returned with the nature of the fault clearly stated and documented.

Any goods returned incomplete i.e. packaging missing, accessories missing etc. will not be replaced. Similarly, any goods found to have been used will not be replaced.

Refund & Returns – please also check our Terms of Service: here

Need help?

Refund & Returns – Contact us at info@luckylabels.co.uk for questions related to refunds and returns.

Learn about refunds and returns policies for online purchases. Find out how to initiate a return, get a refund, and more. Shop with confidence!