Privacy Policy
Lucky-Labels is a family-owned and operated business established in 2021. Our Company registered address is Dart Road, Worcester, Worcestershire, WR5 1LF. We specialize in selling self-adhesive labels and also advising in the area of auxiliary materials. We own and operate the website lucky-labels.co.uk. Furthermore, we are a Data Controller for the purposes of the General Data Protection Regulation GDPR (EU).
You can contact the Data Controller by writing to our registered Company Address or by emailing us at info@lucky-labels.co.uk
Privacy Policy & Data Collection
When you purchase goods or services from our website we collect the following information from you; First name, Last name, company name (optional), Address, Telephone number, and e-mail address and store this in encrypted form along with details of the items or services purchased, the dates of the items or services were purchased. The payment method used in the transaction is bank transfer. We store these details under the GDPR covering, “Processing is necessary for compliance with a legal obligation to which we are subject”. We do not retain credit card or debit card details.
In the case of visiting our website, we collect the website and the URL that you used to link to our website, your IP Address, the pages you viewed, the information you requested, your browser version and the date and time of your visit.
We use a third-party provider to host our websites that log this information.
We obtain, use and store these details under the GDPR covering, processing is necessary for the purposes of the legitimate interests pursued by the controller or by the third-party host provider to ensure the security of our sites and your information as required by GDPR obligations for the technical security of individuals data that we process.
In the case of contacting us by email, web contact forms, telephone or mail, we collect and retain your email address and other contact information you provide in the email (i.e. your name, telephone numbers, etc) for the purposes of communicating with you.
For the purposes of marketing, and only with your explicit consent, we obtain, retain and use the above data to invite you to events, inform you of promotions and new product launches and offer exclusive discounts to customers that are subscribed to receive such content. You can opt out of any or all of these communications at any time.
Data Retention
We retain Sales data for at least six years in line with our legal obligations under the Value Added Tax Act. We retain communication data for at least six months after enquiring, complaint and matter that gave rise to the initial contact has been settled. Furthermore, we retain data for marketing purposes that you have consented to until you ask us to no longer contact you.
Data Sharing
Except where you have explicitly consented (i.e. to assist you in obtaining finance) we do not divulge or share any data about you unless required by the GDPR (i.e. for National Security, to the Police etc.)
Security of your information
We use technical solutions encryption and SSL to protect your data, and always verify the identity of individuals who request access to the information we hold. We only data to our trusted partners and suppliers that have confirmed they are GDPR-compliant and only provide the minimum data they require.
Data Retention
Some of our trusted partners and suppliers reside outside the European Economic Area or store information on servers outside the EEA. Our email provider maintains data centres globally. The main country of storage in England. Our mailing list is supported and handled by Mailerlite. Their storage resides in centres located in the European Union and has an information storage security certificate (ISO 27001), as well as a certificate of IT service management (ISO 20000). So you can rest assured that your subscribers’ data is safe with us.
Your Rights in our Privacy Policy
Right of access
You have the right to know what data we hold on you or your children under the age of 16. We can obtain this by writing to us by mail as listed above or by emailing info@lucky-labels.co.uk.
Right to erasure
You have the right to ask us to delete, safely and securely, all or certain data we hold about you. Your rights are covered in the GDPR on the grounds of fundamental rights and freedoms of data subjects (you). Where ever possible, we will let you know what data we hold. What we can and cannot delete and upon your directions safely and securely delete the data we are legally able to delete.
Rights to corrections, withdrawing your consent, transferring your data or making a complaint
You have the right to request corrections to your data. You can withdraw your consent to us using your data. To have your data transferred in an automated way to another data controller. To make a complaint. About how we handle, store, protect and use your data The Information Commissioner’s Office can provide details for making a complaint at ico.org.uk. You can write to us at our registered office address or by email.
We will always attempt to comply with your request regarding your data, subject to proper identification and legal requirements as to retention periods.
Very importantly, email is not always secure via the internet and if you send us information via this method we cannot be responsible for losses or damages, however, suffered. You do so entirely at your own risk.
Sensitive information
We do not request and do not store data that would identify your race, origin, religion, sexual orientation etc. If you send us this information. We presume that it has been done so with your explicit consent. We will securely destroy it once we become aware of it.
Lucky-Labels puts small files (known as ‘cookies’) onto your computer to collect information about how you browse our website: lucky-labels.co.uk. Our Cookies Policy is effective from the publishing date on the website.
We make use of cookies to:
- to measure how you use our websites, so they can be updated and improved based on your needs
- remember the notifications you’ve seen so that we don’t show them to you again
- remember you while you’re changing your email subscriptions.
Some cookies. Last only while you keep your web browser open, while others stay on your computer until you manually delete them or until a period has elapsed.
- Necessary cookies. We are using these cookies because it is necessary for the operation of our website. They enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. We are using these to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences. For example, your choice of language or region.
- Marketing cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also, share this information with third parties for this purpose.
Accepting Cookies
You can accept or reject cookies. You are welcome to block the use of some or all cookies. We use our website via the settings on your internet browser. Be aware, that doing so may stop our website from working.
You can find more detailed information. About cookies and adjusting your browser settings by visiting the support website for your specific web browser.
Also, please check our Terms of Service: here
